SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USA and China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
7-15 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
7-15 Business days |
Asia |
10-25 Business days |
Africa |
15-25 Business days |
*This doesn’t include our 2-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmartplus (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmartplus.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Brand new product in original package But I have not tested yet as I charge it first
Aras arrived in Istanbul Sancaktepe in 3 days with cargo. The sound is super, even you will feel you have to cut down your voice. Packaging is very successful. Price is ideal according to your money.
Nice product, the package was very well protected, no complains about it!.
love it
Three weeks to moscow, i take the second time at the request, i bought my own one and a half years ago, works and very well
Very stable legs, 2 cords included + cord on hand. Chic packaging, bubbles and cardboard. Speakers on one side, the grid is strong enough. Thank you
Simple bomb of Speaker worth the price hear clean very וכזה strong Thank you store Dear arrive fast
Received quickly, the column is just super!! Take will not regret
An excellent purchase, i recommend 100%. I'll buy again.
Very fast and efficient
Perfect high-powered amazing I אמשיך ואזמין only מימך products thank you very much
good
Compact column with nice sound. Neatly assembled. When you turn on the volume level is the same as it was set before you turn off (for me it was important, because the previous column of another company when you turn on always started to voice at the maximum volume, and the child himself could not include it).
Excellent product, it's not the first time i 've bought in this store and it's certainly not going to be the last. Thank you, 10/10 rating.
Sent quickly, arrived in 17 days. For such 3,14 zdyulina plays quite worthy. Of the minuses, the volume in aux mode is not adjustable and in all modes at the minimum volume noise, not much, barely audible, but the impression spoils.